Penny Laughlin

Associate, Director of Operations

A member of the Metropolis team since 1998, Associate Penny Laughlin serves as liaison between project managers and senior management. Her project management experience in the outer boroughs gives her a keen understanding of the administrative requirements of New York’s municipal agencies. Penny provides quality control as she oversees Metropolis' operations, ensuring that the firms operations are well coordinated and productive. She attends city agency meetings and advises clients on upcoming changes that affect their projects. As a result of her expertise and partnership with agencies, the Department of Buildings invited Penny to participate in the pilot phase of DOB NOW and to provide user feedback on the new system. She holds a degree from the College of Staten Island (CUNY) and a business certificate from Drake Business School.